What is business?

I didn’t even get to finish my to do list before two colleagues lined up outside my cubicle this morning. I do not enjoy having my flow interrupted yet it’s been happening increasingly lately.

A quick check in my client folders on the current issues I keep track of, I counted a total of 38 folders. My inbox in the morning welcomed me with 17 new emails over the course of the night… none of them junk.

When a customer called to lecture me on proper business conduct to ensure customer satisfaction, I agreed and apologized. My thinking is this: get their money, what is the outcome they want and if the outcome is worth the time/money invested.

About a year ago, I remember thinking that I can never be like this. Looking back, I understand exactly the knowledges that I’ve gained which caused the shift in thinking. To sum it up nicely à la Warren Buffet style: “Act like an owner.”

There are two primary filters that are in effect within me. The first one is the constant calculation of return on cost & value over time. The second is the understanding of the outcome that people are seeking with each sentence they speak. (It’s annoying to arrive at a gain/loss price whenever I think about something, but it does make things easier most of the time)
But why would I want to benefit my employer by thinking for them and acting out of their best interest? My response is, why not? For me, it is a great training in decision making process. I am getting paid to learn and experiment. Of course, when time comes to choose between my own development as a person and benefiting my employer, we all know that my thirst to experience will trump everything else.
More and more, I see myself stepping through all these characters that I swore I can or will never be. Am I descending into hell? Or is this actually evolutionary progress? Either way, I have no regret.