Sun

GSK had a terrible week. Every call I get, every interaction with clients has been a strain on my self control. Everyone snapping at each other at the different helpdesk levels. Client calling in already mad.
UK people are ok, they just sound a little bit tired.
US people start with “This is unacceptable, this is ridiculous” as if to demand some type of compensation while dealing with their phone provider. I was tempted to say “Ok I can give you 1 month of free internet for the inconvenience”. I think, in the process, people forgot that we are here to make their life easier and are not trying to screw them over.

In the midst of the chaos. Mike, one of our team manager, remarked something I've never thought of.

“People are tired, it's been a long week and none of us have seen the sun for a week now.” The sun, yes. That definitely affected me. I need to take this into account in the future so I can better prepare for the unslaught.