vent

I keep wondering myself, is this possible? Is it possible to do this? All these work that my managers asked me to do?

Then I asked around about the workload of others and found out that my performance is two times as much as everyone else's…
Do they not see that? Or are they only worried about their own ass?
The expert on my team asked me how I go about finding out what to do with a certain ticket. I explained my train of thought and he said “No, it's too technical”…
Then he goes about showing me how to route the ticket…
I feel like a very expensive telephone operator.

People call in on issues that I shouldn't be resolving, but it's such a simple thing that I just tell them the answer right away. Programming, debugging, html, image manipulations. I want their job, and I know I can do better than them because I am troubleshooting their bugs.

So far, I've climbed to #9 on the corporate ladder(#1 within my team) as ticket resolution wise with a 50% resolving rate. However, I am the only one in my team to be close to the top 20 since my team deal with all kind of shit. It's not like the password team where each password they reset is one ticket resolved. Buisness app, RD app and web means we take care of everything else.

So why are my managers still talking to me like I am some high school kid that need lectures? I would make less mistakes if you actually give me the normal workload like everyone else.